Privacy Policy for Tervuren

Effective date: March 18th, 2024.

Welcome to Tervuren. Your privacy is very important to us.

Q4 Impact Group, the owner and developer of Tervuren, is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”).

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

  • Personal Data: Personally identifiable information, such as your name, email address, telephone number, place of employment, MSHA ID numbers, and, if applicable, shipping address, along with demographic information (e.g., age, gender, hometown, interests) that you voluntarily provide upon registration or through participation in Site-related activities (e.g., online chat, message boards, demo/contact requests).
  • Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
  • Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site.
  • Data From Contests, Giveaways, and Surveys: Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

Use of Your Information

Allowing us to maintain accurate information about you enables us to expedite the sign-in process, confirm identity, and provide a smooth, efficient, and tailored experience. We employ comprehensive security measures, including encryption and secure server environments, to protect your personal and sensitive information during transmission and while stored. Specifically, we may use information collected about you via the Site to:

  • Create and manage your account.
  • Auto-fill certain forms with correct information. 
  • Expedite your sign-in process. 
  • Email you regarding your account or order.
  • Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
  • Offer new products, services, and/or recommendations to you.
  • Perform other business activities as needed.

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
  • Marketing Communications: With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law. This will allow us to recommend additional products that may be of interest to you. 

Tracking Technologies

Cookies and Web Beacons: We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. Disabling these will affect user experience and is not recommended. 

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If we learn that any information we collect has been provided by a child under the age of 13, we will promptly delete that information.

Exceptions to this clause include sanctioned school tours, demonstrations, and educational experiences, familial visitors of employees, and anyone given special status by the host. 

Options Regarding Your Information

You may at any time review or change the information in your account or terminate your account by:

  • Logging into your account settings and updating your account
  • Contacting us using the contact information provided below

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. In addition to account changes, you have the right to request the deletion of your personal information from our databases. Please contact us at the provided contact information to submit such a request. 

However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with our legal obligations.

Emails and Communications

You reserve the right to contact us at any time for business related inquiries using the contact forms hosted on our Site. 

  • Notifying us that you no longer wish to receive service-related communications from us.
  • Following the unsubscribe or opt-out instructions in emails we send.
  • Contact us using the contact information provided below or methods found on our Site.

Policy Changes

We reserve the right to make changes to this privacy policy at any time and for any reason. We will alert you about any changes by updating the “Effective date” of this privacy policy. Any changes or modifications will be effective immediately upon posting the updated privacy policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this privacy policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised privacy policy by your continued use of the Site after the date such revised privacy policy is posted.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at or through the contact forms on our Site.