With Tervuren, the complexities of managing regulatory requirements and visitor records are a thing of the past. We pledge to get clients up and running with minimal downtime, maximizing the value Tervuren offers from day one. By integrating site-specific hazard awareness training with a seamless sign-in process, Tervuren allows you to concentrate on what you do best.
At Q4 Impact Group, our expertise inspires us to deliver top-tier, digital solutions that drive the people and businesses who work hard to build America through the responsible production of raw materials. Tervuren is not just software, it’s the embodiment of our commitment to safety, operational excellence, and regulatory compliance.
Tervuren was designed to provide digital hazard awareness training that’s MSHA and OSHA compliant. The platform securely stores and retrieves records at a moment’s notice, and provides a comprehensive check-in / check-out system that’s easy to use.
We are continuously improving our product.
Absolutely! We would love to hear your feedback. You can email us at sales@tervuren.app or fill out the form here.
We currently have both English and Spanish for the training section. If you would like a different language added please contact us at sales@tervuren.app.
Yes, but only for the Complete and Enterprise levels. You have the ability to add your own logo and written content for most areas of the training portion of the software.
It depends on the level you choose. You can see our prices here.
We currently accept ACH and credit cards.
Yes, if you choose annual billing, you receive a 10% discount. Yearly plans also receive added implementation benefits.
We would be happy to set up a demo for you. Email us at sales@tervuren.app or fill out the form here.
Unless you cancel your subscription, we will assume that you are loving Tervuren and will renew your subscription with the same payment as before. We will notify you at least 24 hours before your subscription is renewing.
You have 14 days from the initial purchase to request a refund. You can do that by reaching out to sales@tervuren.app.
Yes, when we process your payments, you will receive an email with the invoice attached. All of your invoices can be viewed in the Admin Dashboard as well.
Reach out to us at support@tervuren.app or here.
Reach out to us at sales@tervuren.app and we will remove your automatic renewal.
Absolutely! Tervuren is designed to have many users with different levels of permissions. This can be done through the Admin Dashboard.
Absolutely! The software has been designed to accommodate multiple users in one company, with the tools needed to access real-time data.
Yes, for Complete and Enterprise plans.
If you lose internet connection, all data that has been collected will be processed once you establish your internet connection again.
Absolutely! Reach out to us at sales@tervuren.app.
Installation is simple and we’ll walk you through each step. In-person installation is available for the Enterprise plan.
We offer recommended hardware when you sign up. Tervuren can be run on any tablet or computer that’s connected to the internet.
The Hazard Awareness Portal can be accessed via tablet or computer. The Admin Dashboard is designed for computers, but could technically be accessed from other devices. The visitor check-in/check-out is designed to only work on a phone at this time.
We offer onboarding either virtually or in person for our Complete and Enterprise plans.
You can reach out to us at support@tervuren.app to set up a training session. You can also view how-to documentation in the Admin Dashboard.
No worries! View our documentation here.
We offer support through email, phone, or onsite if needed. There may be a fee associated with onsite support.
You can email us at support@tervuren.app or fill out the form here.
Yes, Tervuren keeps your data safe using top-notch security. We make sure only authorized people can access your data and use special encryption to keep it safe.
Your data is stored in a U.S. based data storage center with stringent security protocols, multiple backup systems, and state-of-the-art encryption measures in place. This ensures that even though your data is stored digitally, it’s guarded with physical, technical, and administrative safeguards.
Yes, you can export any of your data at any time, through the Admin Dashboard. You can also remove records if you wish. In the case of accidental record removal please reach out to us at support@tervuren.app.
Absolutely! With the Complete and Enterprise plans, we automatically send you backup data in your preferred frequency.
Yes, you have the ability to add your current trainee information to a spreadsheet and upload it through the Admin Dashboard.
We take data loss very seriously. All data is backed up multiple times a day.
If you believe you have lost data, please reach out to us at support@tervuren.app as soon as possible and we can remedy the situation.
In the unlikely event of a data breach or other security incident, we would work with our U.S. based storage center to remedy the situation and revert any lost data. This issue would also be communicated to you as soon as possible with updates along the way.
At Tervuren, we strive to provide 99.9% uptime for all of our users. Any maintenance or expected downtime will be completed during our lowest usage times. We also have the ability to spread out traffic and keep everything running when these updates are made so that the user does not notice.
At Tervuren, we strive to provide 99.9% uptime for all of our users. Between our chosen service providers and software design, Tervuren will always be available for your use. If planned downtime is expected, we would let you know as early in advance as possible.
Yes! Tervuren adjusts its resources based on the volume of users or how much data is being processed. This keeps things running smoothly, ensuring everyone has a smooth experience.
All updates will be automatic. Any changes or new features will be explained to you through communication from Tervuren.
When we upgrade features, you will receive an email explaining what has changed.
The scale house clerk can log into the Admin Dashboard to manually update that someone has left the location. This will be noted.
The scale house clerk can edit a visitor’s information in the Admin Dashboard. If the visitor is due for annual hazard awareness, they will have the option to update their own information in the portal.
Yes, but only at the Enterprise level.
Yes, but only at the Enterprise level.
No, this software is designed to be used inside the scale house with clerk supervision.
Please refer to your local MSHA requirements and company policy.
Yes.
All data is stored off site. Any data that has been changed during the outage will be processed once connectivity is restored. Analog agreement forms can be uploaded to the system in the Admin Dashboard, if needed, once connectivity is restored.
Tervuren was designed to work on tablets. The most common solution would be to cast the screen to a monitor.
We provide signs with a QR code which the visitor will scan to sign in. If the visitor’s hazard awareness is due for renewal, they will be directed inside. If they are up-to-date, they can continue into the location. Visitors without a compatible smartphone will need to go into the scale house to check in. The clerk can record the visitor’s entry through the Admin Dashboard.